Refund and Return Policy ‘
At SlotMachineHaven.com, we want you to be completely satisfied with your purchase. If for any reason you are not entirely happy with your slot machine, we offer a straightforward refund and return policy to ensure your peace of mind.
Eligibility Criteria
To be eligible for a refund or return, please ensure that:
- The slot machine is in its original condition, unused, and undamaged.
- You initiate the return process within 30 days of receiving the machine.
- You provide proof of purchase or order confirmation.
Refund Process
- Contact Us: If you wish to initiate a refund or return, please [contact us](link to contact page) within the specified timeframe, providing details of your order and the reason for the return.
- Return Authorization: Our customer service team will review your request and provide instructions for returning the slot machine, including any necessary authorization or documentation.
- Return Shipping: You will be responsible for the cost of return shipping unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping service to ensure the safe return of the item.
- Inspection and Processing: Once we receive the returned slot machine and verify its eligibility for a refund, we will process the refund to your original method of payment within 7 business days.
Exclusions
Please note that certain items are not eligible for return or refund, including:
- Customized or personalized slot machines.
- Machines that have been tampered with or modified.
- Items damaged due to misuse, neglect, or improper handling.
Contact Us
If you have any questions or concerns about our refund and return policy, please don’t hesitate to contact us. Our customer service team is here to assist you with any inquiries and ensure a seamless refund process.
