Shipping Policy
At SlotMachineHaven.com, we strive to provide prompt and reliable shipping services to ensure you receive your slot machines in a timely manner. Please review the following information regarding our shipping policies:
Shipping Times
- Processing Time: Orders are typically processed within 7-10 business days after payment confirmation.
- Shipping Time: Once processed, orders are shipped via an LTL freight service. Shipping times may vary depending on your location and the shipping method. Estimated shipping times will be provided during the checkout process.
Packaging
Secure Packaging: We take great care in packaging your slot machines to ensure they arrive safely and in excellent condition. Each machine is securely wrapped and padded professionally to prevent damage during transit.
The packaging includes bubble wrap to protect delicate machine parts and heavy-duty shrink wrap, then encased in cardboard and banded to a pallet. When the machine arrives, please inspect for damages before signing the Bill of Lading (BOL). If there are noticeable damages, note it on the BOL and contact us.
Shipping Rates
- Domestic Shipping: Shipping rates for domestic orders within the US are calculated based on the weight and dimensions of the package, as well as the selected shipping method. Contact us for an accurate freight rate quotes.
- International Shipping: We offer international shipping to select countries. Shipping rates for international orders are calculated based on the destination, weight, and dimensions of the package. It is also best to call for a freight rate quote first. We have an Export Specialist on-site who will submit and complete all your USA Customs Export Forms, NAFTA Forms, and Country of Original Forms.
- Overseas / Container Shipping: We have an Export Permit for Europe, Russia and Republics, South America, Caribbean, Africa, and even Iraq through the Jordan Free Port. Slot Machines Haven will prepare all your necessary export documents as well as the Manufacturer’s Statement of Origin.
We use BAX Global and SEVA containers. Both 20 foot and 40-foot containers are available. These containers will hold from 80 to 140 machines, uncrated.
We will work with our shippers to get the highest discounts and pass them down to you.
Customs and Duties
- International Customs: Please note that international orders may be subject to customs clearance procedures, which can cause delays beyond our original delivery estimates. Any customs duties, taxes, or fees imposed by the destination country are the responsibility of the buyer.
Tracking Information
- Order Tracking: Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can use this tracking number to monitor the status of your shipment.
Contact Us
If you have any questions or concerns about our shipping policies, please don't hesitate to Contact Us. Our customer service team is here to assist you with any inquiries regarding shipping times, rates, or international delivery options.
